We Migrated Feedback Platforms
The idea of a two App users having a back-and-forth one-on-one conversation is great! ...but the implementation is incomplete. Currently you have to find a user by their comments in an open (many-to-many) thread to initiate the one-on-one thread, and revisiting that thread is just as hard. The only way to really use the feature is if two people are active at the same moment and can keep going back and forth without navigating anywhere else in the App... otherwise it's very challenging to say the least.
Users should be able to look each other up by name, initiate conversations one-on-one, be notified of such threads (and that unread messages await, etc.), and be able to follow the notifications directly to the threads. As it is, the one-on-one capability is very incomplete.
by Tim Amey